Our Commitment to Your Privacy
Your privacy matters to us. At WoodCraft Doors, we are committed to transparent data practices and protecting your privacy throughout your experience with our services, from browsing our selection to requesting a custom door renovation.
This Privacy Policy outlines how WoodCraft Doors collects, uses, maintains, and discloses information collected from users (each, a "User") of the woodcraftdoors.com website ("Site") and all products and services offered by WoodCraft Doors. This policy was last updated on October 26, 2023. For any questions regarding this policy or our data practices, please refer to the contact options provided at the end of this document.
We adhere strictly to the principles of data protection regulations such as GDPR and CCPA, ensuring your rights are always respected and your data is handled with the utmost care and integrity. Our commitment extends to securing your information and informing you about how it's used.
Information We Collect
We collect various types of information to provide and improve our services, ensuring a smooth and personalized experience. We prioritize data minimization, collecting only what is essential.
Information You Provide
When you fill out our request form or interact with us, you may provide us with personal identification information, such as your name, email address, and project description. This information is directly provided by you and is necessary for us to understand your needs and respond to your inquiries effectively. We do not solicit or store sensitive personal data.
Automatically Collected Information
We may collect non-personal identification information about Users whenever they interact with our Site. This may include browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This data helps us understand website traffic and improve user experience, often through anonymous analytics tools like cookies. You have control over cookie preferences through your browser settings.
All collected data is treated with strict confidentiality and is used solely for the stated purposes of enhancing our service and communication with you.
How We Use Your Information
WoodCraft Doors collects and uses Users' personal information for the following purposes:
- To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To Process Requests: We may use the information Users provide about themselves when placing a request only to provide service to that request. We do not share this information with outside parties except to the extent necessary to provide the service.
- To Send Periodic Emails: We may use the email address to respond to their inquiries, questions, and/or other requests. Users who opt-in to our mailing list will receive emails that may include company news, updates, related product or service information, etc. You can always opt-out of marketing communications.
We do not sell, trade, or rent Users' personal identification information to others. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission. Data is retained only for the period necessary to fulfill its original purpose or meet legal obligations.
Your Privacy Rights and Controls
We empower you with control over your personal data. Below are the key rights you can exercise regarding the information we hold:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Opt-out of Communications: You can opt-out of any marketing communication lists at any time by following the unsubscribe instructions provided in emails or by contacting us directly.
- Cookie Preferences: Most web browsers allow some control of most cookies through the browser settings. Learn more about cookies and how to manage them at allaboutcookies.org.
If you wish to exercise any of these rights, or have questions or concerns about our privacy practices, please contact us. We are dedicated to resolving any privacy-related issues promptly and fairly.